Privacy Policy

Last updated: 19 August 2026

ACT House & Landscaping Maintenance (“we”, “us”, “our”) provides landscaping, garden maintenance, excavation, earthmoving and property maintenance services across Canberra and the ACT. This policy explains what personal information we collect, why we collect it, how we look after it and how you can get in touch about it. We handle personal information in line with the Australian Privacy Principles.

What information we collect

We only collect information we genuinely need in order to quote for work, carry it out and stay in touch with you about it. That usually means:

• Your name, phone number and email address.
• The address of the property the work relates to.
• Details of the job you are enquiring about, including any notes, measurements or photographs you send us.
• Quotes, invoices and payment records.
• Any correspondence between us, including emails, text messages and enquiry form submissions.

We do not collect sensitive information such as health, racial or political information, and we ask that you do not send it to us.

How we collect it

Why we collect it

We use your personal information to:

• Respond to your enquiry and prepare a quote.
• Schedule, carry out and complete the work you have engaged us for.
• Invoice you and keep proper business and tax records.
• Contact you about your job, including access arrangements, delays and follow up work.
• Answer questions, resolve problems and handle any warranty matters.
• Improve our services and this website.

We do not sell your personal information, and we do not share it for anyone else’s marketing.

Cookies and website analytics

This website uses cookies and similar technologies. A cookie is a small file stored on your device that helps a website work properly and helps the site owner understand how the site is being used.

The cookies we use

• Necessary cookies. These make the website function, for example by remembering your form entries and keeping the site secure. The site cannot work properly without them.
• Analytics cookies. We use Google Analytics to understand how visitors find and move through the site, so we can improve it. This tells us things like which pages are popular and how long people stay.
• Advertising cookies. We use Google Ads, including remarketing, which allows us to show our ads to people who have previously visited this website. These cookies share information with Google.

Your choices

Analytics and advertising cookies are only set if you agree to them. You can change your mind at any time using the cookie settings on this website, or by clearing and blocking cookies in your browser settings. You can also opt out of personalised Google advertising through your Google ad settings.

Blocking necessary cookies may stop parts of the website working, including the enquiry forms.

Who we share information with

We keep your information within our business wherever we can. We share it only when we need to, and only with:

• Our team and subcontractors, so they can attend your property and complete the work.
• Suppliers, where a delivery needs to be made to your address.
• Service providers who help us run the business, such as our website host, email provider, accounting software and payment processors.
• Professional advisers, such as our accountant, where required.
• Government bodies or law enforcement, where we are required or authorised by law to do so.

Some of these providers, including Google, may store or process information outside Australia. We take reasonable steps to use reputable providers who protect your information appropriately.

How we store and protect it

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. This includes password protected devices and accounts, limiting access to the people who need it, and using established, reputable software providers.

No method of transmission or storage is completely secure. If we become aware of a data breach that is likely to cause serious harm, we will act on it and notify the people affected in line with our obligations.

How long we keep it

We keep your information for as long as we need it for the purpose we collected it, and for as long as the law requires us to keep business and tax records. When we no longer need it, we take reasonable steps to destroy it or remove identifying details.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct anything that is wrong or out of date. Contact us using the details below and we will respond within a reasonable time. We may need to verify your identity first. If we cannot give you access, we will explain why in writing.

You can also ask us to stop sending you marketing messages at any time, and we will action that promptly.

Making a complaint

If you are concerned about how we have handled your personal information, please contact us first. We take complaints seriously and will investigate and respond to you.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Third party links

This website may link to other websites, such as social media pages or supplier sites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time to reflect changes in how we operate or what the law requires. The current version will always be on this page, with the date it was last updated shown at the top.